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Product Support

In order to provide support for commercial grade products, software companies must create dedicated product support teams that can quickly respond to a customer’s situation and deliver comprehensive solutions. DbyDx Software enables its clients to focus primarily on their core initiatives by providing reliable, high-quality product support and product maintenance services to their end customers. Our extended product support infrastructure was specifically developed for software companies, and our product support team is a combination of domain and technology experts

DbyDx has built complementary and support services around its core service domain, to help better leverage our clients' knowledge investment in us. These include:

24x7 Support

We augment our clients' support operations by building multi-channel offshore support capability in several languages and time zones. We make this transparent by using our international point-to-point private circuits to extend our client's phone systems to our offshore development centers.

Implementation Services

We have set up special implementation teams offshore, which are ready to be dispatched to global locations. When not involved in an implementation, the experience and knowledge can be leveraged for augmenting functional testing and support initiatives.

Re-engineering/Continuous Maintenance

We assist our clients in offshoring the maintenance of their software's older version. This relieves the client team, which can focus on new releases, and reduces the cost of support.
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